Return Policy

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At Girl.com.au enjoy a 100% customer satisfaction policy. We select the highest quality unique goods to offer you, in an easy and safe environment to make shopping fun. If you are not happy with any product you have received, we will happily organise a refund or exchange as long as the goods are returned in a saleable condition.

However this excludes the following items:

  • · CDs
  • · DVDs
  • · Videos
  • · Computer Games
  • · Sale Items

    When returning goods, please keep proof of return in the event that goods goes missing in transit. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

    Except where required by law, all returned products must be:
  • 1. Unused, unopened and in original condition
  • 2. Undamaged
  • 3. Returned within 14 days of delivery
  • 4. In a saleable condition upon return

    In the event of a return by you, we will refund product only, your initial delivery fee will not be refunded. An exchange may incur a re-delivery fee depending on the item/manufacturer.

    Products purchased in conjunction with a promotion or free offer, must be returned with the additional items included for a full refund.

    Please contact sales@trellian.com
    to organise a return or exchange.
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